- Personal data we collect
- How personal data will be processed and the legal basis for processing
- With whom personal data will be shared
- Retention of your personal data
- What safeguards are in place to protect your personal data
- The transfer of your personal data outside your country
- Your rights with regards to your personal data
Where to address your questions or complaints.
“Personal Data” (also referred to in this policy as Personal Information) means any information relating to a natural person who can be identified by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that person.
The Website may include links to third-party websites, plug-ins, services, social networks or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. We do not control these third-party websites, and we encourage you to read the privacy notice of every website you visit.
General / Personal data we collect
We use the info you provide to carry out your purchase and to improve our services.
We do not collect any personal information unless you voluntarily provide it to us. If you choose to make a purchase in our Store we may require you to submit “Personal Information” (i.e. information that can be tracked back to you or used to identify you, such as your full name, home address and e-mail address) for the purposes of the service we offer to you. You are responsible for ensuring the accuracy of the personal information you submit to Malinto. Inaccurate personal information will affect the information you receive when using the Website and our ability to contact You. For example, your e-mail address should be kept current because
We use different methods to collect data from and about you including through:
Direct interactions. You may give us information about you by filling in forms or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you create an account, subscribe to our service, search for a product, place an order, enter a competition, promotion or survey, and when you report a problem with our Website.
Automated technologies or interactions. As you interact with our Website, we may automatically collect technical data about your equipment, browsing actions and patterns as specified above. We collect this information by using cookies and other similar technologies.
Third parties or publicly available sources. We may receive information about you if you visit other websites employing our cookies or from third parties including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, data brokers, or aggregators.
User contributions. You also may provide information for us to publish or display (“post”) on public Website areas or transmit to other Website users or third parties (collectively, “User Contributions”). You submit User Contributions for posting and transmission to others at your own risk. Although we limit access to certain pages/you may set certain privacy settings for User Contributions by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannotcontrol the actions of any Website users with whom you choose to share your User Contributions. Therefore, we cannot and do not guarantee that unauthorized persons will not view your User Contributions.
You agree that we use your data for the limited purposes stated herein.
Purpose of Processing Information
See in what ways we use your data.
The purpose of processing information is to manage and maintain the customer relationship and concluded Agreement. Information are used to identify Users of the Website and/or Store, to process your Orders (activation, execution, management, invoicing, shipment etc.), to administer Website, for statistical or survey purposes, newsletters, to improve Website and its services as well as for the providing of information and notifications to you. Further, your information may be used for the purposes of investigation andfollow up in cases of misuse and/or fraud, as stated herein.
The information collected may be used by Malinto for the purpose of providing You with the content you request, operating and improving our Product, fostering a positive user experience, and delivering the products and services that we offer. We may also use the information we gather to inform You of other products or services available from the Malinto or to contact you about your opinion of current products and services or potential new products and services that may be offered.
We may also use your contact information to send you information about third-party products and services that match your interests and preferences, if you opt in for this communication. The nature and frequency of these messages will vary depending upon the information we have about You.
If in the future we intend to process your personal data for a purpose other than that for which it was collected, we will provide you with information on that purpose and any other relevant information.
Examples of how we may use the personal data we collect include to: Present our Website and provide you with the information, products, services, and support that you request from us.
Meet our obligations and enforce our rights arising from any contracts with you, including for billing or collections, or comply with legal requirements.
Fulfil the purposes for which you provided the data or that were described when it was collected.
Notify you about changes to our Website, products, or services.
Ensure that we present our Website content in the most effective manner for you and for your computer.
Administer our Website and conduct internal operations, including for troubleshooting, data analysis, testing, research, statistical, and survey purposes.
Improve our Website, products or services, marketing, or customer relationships and experiences.
Protect our Website, employees, or operations. Measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you;
Make suggestions and recommendations to you and other users of our Website about goods or services that may interest you orthem.
Collected Personal Information
You can find the info we collect here.
When shopping in our Store, we will collect information needed to carry out your Order: your name, e-mail address, billing address, shipping address, and telephone number, any information regarding your Order, such as payment information, ordered products, number of order, returns and claims.
While visiting our Website you give us implied consent to collect other information for the purposes of personalizing your experience, so that you may retrieve your cart at any time, to be able to show you the price of a product in your home currency, for conducting analysis to make our Website more user friendly and for the purposes of preventing abuse. Collecting information for the purposes of analysis is done automatically and in an anonymized way, so that information cannot be connected back to your personal information. Information that may be collected for such purposes (“User Information”) are information about where you are on the
information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
If we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your information and /or User Information, we are entitled do so.
Your rights with regard to your personal data
Under the GDPR, EU-based natural persons have the rights to request from us access to personal data we store about you, to amend (or rectify) this data, to restrict our processing of the personal data, to erase the data, and to receive a copy of the data in a structured, commonly used, and machine-readable format (data portability). If you wish to invoke a right under the GDPR, you may contact us at [email protected] Your e-mail should include a sufficiently detailed description of the right with which you seek assistance.
If you have provided consent for the processing of your data, you have the right (in certain circumstances) to withdraw that consent at any time, which will not affect the lawfulness of the processing before your consent was withdrawn.
Making the purchase
Check which info we need when making the purchase.
During the process of making the purchase in our Store you will need to provide us with information, including but not limited to your name, date of birth, e-mail address, billing address, delivery address, telephone number, credit card number and expiration date of the credit card.
With making a purchase in accordance with Paragraph 1 of this Section, you warrant that:
any other person or entity or to use a false name or a name that you are not authorized to use. Your information may be disclosed to other reputable Third Parties who will help process your Order.
Disclosure to Third Parties
We cooperate with these service providers.
To ensure the best level of services for you, we rely on partners helping us with the provision and development of the Store or Website. In this context information may be transferred to Third Parties to the extent that this is necessary for the fulfillment of the Agreement. We may also disclose non-personally identifiable aggregate statistics regarding user behavior in order for us to better understand
how the users of the Service interact with it. The Third Party will not disclose any of the details to any other third party. We require all such Third Parties to treat your information as fully confidential and with the Conditions warranted to you regarding your information, including compliance with data protection legislation. Please bear in mind that we selected Third Parties with due care, but we cannot
guarantee on their behalf for their actions and/or omissions. We will not release or sell your information to any company for mailing or marketing purposes.
Third Parties have access to your information for the purpose of carrying out the Agreement. Such Third Parties are: Shopify, a company providing on line store software;
a company providing order processing, preparation and packing of your order, to be determined;
a shipping carrier that provides shipment of your order to the address, provided in your order, to be determined; PayPal and Shopify through which you make payments to us.
Shopify collects your e-mail address, information on what pages users access and information provided to Shopify by users via surveys and site registrations. Such information may contain personal information about you, including but not limited to your name, billing address, shipping address (if different from your billing address), last four digits of your credit card number, name of credit card. Shopify protects credit card information according to Payment Card Industry Data Security Standards (PCI-DSS). Shopify is
not allowed to disclose such personal information without your written permission. However, certain information collected from you and about you is used within the context of providing the Service. The information Shopify collects is not shared with or sold to others
except under the certain circumstances and which your use of the Service is deemed to provide Shopify with valid consent to disclose the following:
Shopify does not rent, sell, or share personal information about you with other companies except to provide products or services you’ve requested or when we have your permission.
Order processing provider collects your name, billing address, shipping address (if different from your billing address), telephone number, information about ordered products and number of the order in order to prepare and pack your order for delivery. Orderprocessing provider is not allowed to disclose such information without you written permission. However, certain information collected
from you and about you is used within the context of providing the Service, otherwise Order processing provider does not sell or share your information with anyone else.
Shipping carrier collects your name, e-mail address, billing address, shipping address (if different from your billing address), telephone number, any information regarding your order, such as payment information, ordered products and number of order.
Shipping carrier is not allowed to disclose such information without your written permission. However, certain information collected from you and about you is used within the context of providing the Service, otherwise Shipping carrier does not sell or share your information with anyone else.
Shipping carrier’s business partners. For the purposes of making your delivery, Shipping carrier shares your information with its business partners, which have access to information needed to perform their functions, but may not use it for any other purpose. Such business partners are national post offices of other countries, which handle the delivery of your packages. Examples include but are not limited to fulfilling orders, delivering packages, sending postal mail, processing credit card payments and providing customer service.
PayPal. For the purposes of carrying out the agreement (conditional on you selecting PayPal as your payment mode) you enter into with PayPal (for processing the payment to Malinto), PayPal collects your name, address, phone, email, Skype ID and other similar information, the full bank account numbers and/or credit/debit card numbers that you link to your PayPal account or give PayPal when you use the PayPal Services, answer to security questions and information needed to carry out payment to or form third party.
For the purposes of protection against fraud PayPal may verify the information you provide by Payment processors and they might request additional information from you in order to make verification. For the purposes of improving the services and managing load on PayPal’s servers, they also collect the web address of the site that you came from or are going to, which pages of their
public. In the event Malinto is acquired in whole or part by a third party by way of merger, consolidation, or purchase, we will disclose and transfer such information to the third party.
Protection of Personal Information
We keep your info safe.
security measures are perfect or impenetrable. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our Website. Any transmission of personal data is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Website. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Consent to Personal Data Transfer
Personal Data may be transferred to, and stored or otherwise processed at, a destination outside Your country, including destinations that are not subject to data privacy provisions equivalent to those in the countries in which you provided your Personal Data. We transfer your data to other countries with your consent or where necessary to provide you with the services you have requested. We will take all steps reasonably necessary to ensure that your personal data is processed safely and in accordance with this Privacy
Policy. We are registered in Delaware, United States, but we do business also from Slovenia, EU and potential other countries. We are a global business. Personal Data may be stored and processed in any country where we have operations or where we engage service providers. We may transfer Personal Data that we maintain about you to recipients in countries other than the country in which the Personal Data was originally collected, including to the United States. Those countries may have data protection rules that are different
Integrity of Personal Information
Access to Personal Information
Want to change the info you provided?
We make good faith efforts to provide you with access to the information you provide to us. You can also request that we correct or delete information, provided that we are not required to retain such information by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction or deletion requests can be made via [email protected]
Children cannot buy without their parents or legal guardians.
Our products and services are not directed to, and we do not knowingly collect personal information from, children under 13. If we learn that we have collected personal information of a child under 13, we will take all reasonable steps to delete the information as soon as possible. If you become aware that your child has provided us with personal information without your consent, please contact us via [email protected] With request to delete personal information, any collection, storage or use of personal information of requesting person shall be enabled. If such request shall be made before receiving an acceptance of your Order, your order shall not be placed. Your request shall be processed as soon as possible and a confirmation of changes shall be sent to you by e-mail no later than within fifteen (15) days from the submission of your request.
We do not share, rent or sell Your Personal Data for interest-based advertising.
We will use the email, your name and surname and other online contact information only for the purposes you provide it to us, which is for sending newsletters and replying to your specific email requests. We will not share this data with third parties.
From time to time we may conduct an e-mail survey and collect demographic and usage information for the purposes of internal analysis, marketing and brand development. Participating in a survey is completely voluntarily. We will use the information to make our services more appealing to our users. Collected information shall be anonymized and aggregated. We might collect the following information: age and gender of the user of the Website and/or Shop, which Malinto Products have been brought or have been considered, assessment of the popularity of the sold products, an assessment of the features of the Website and/or Shop, what would
make the Website and/or Shop more appealing and other information needed for the purposes of internal analysis, marketing and brand development.
Contests and Prize Draws
From time to time we may conduct a contest or a prize drawn. Participating in such contest or prize drawn is completely voluntarily. Whenentering in any of our contests or prize draws you provide to us your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you via e-mail.
When you join our membership scheme and make a purchase in our Store you automatically give your consent to be updated on our new products, promotions and other news by using your email. You can revoke your consent at any time by sending us an email to [email protected], with subject matter “UNSUBSCRIBE – add your Order number or you name and last name”. Your request shall be processed as soon as possible and a confirmation of changes shall be sent to you by e-mail no later than within fifteen (15) days from the submission of your request.
Storing of Information
Storing might be different depending on the territory of collecting the information and the applicable legislation, but we always strive to store the information only as long as it is needed for the purposes of providing, improving or personalizing our services.
For EU Countries
For US and the rest of the world
Deletion of Information
When information is no longer needed, we shall delete it using reasonable measures to protect the information from unauthorized access or use.
If you do not wish to receive promotional, marketing or research materials please send an email to [email protected] and your email will be excluded from our database. If you do so you will no longer receive special and discount offers from us.
Further, newsletter subscribers can unsubscribe of receiving further information from us at any time by informing us at [email protected] and we will have you removed within four (4) weeks.
If you wish to opt out from conducting a survey, do not click on the survey button or deny answering the survey questions and if you wish to opt out from participating in a contest or prize drawn, do not click on the contest or prize button or deny entering your information.
We have, or may have, an area on our websites where you can submit feedback. Any feedback you submit in this area becomes our property, and we have a legitimate interest in contacting you for further information.